Presonus
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Presonus Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Presonus has 2.5 star rating based on 23 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend Presonus to a friend or colleague.
- Rating Distribution
Pros: Cheap prices, Decent software, Good looking.
Cons: Bad support & customer service, And no phone support, Apparently studio one doesnt warrant tech support.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Presonus has 2.5 star rating based on 23 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend Presonus to a friend or colleague.
- Rating Distribution
Pros: Cheap prices, Decent software, Good looking.
Cons: Bad support & customer service, And no phone support, Apparently studio one doesnt warrant tech support.Recent recommendations regarding this business are as follows: "Buy behtinger", "Don't waste your time!", "The consoles are good as long as you do not require Dante. They have a bridge that does 16 channels for $600 while Midas and Behringer have offerings that offer 64 channels.", "Be aware that there is no phone support for their products. All support is email "tickets". I find this completely unacceptable, personally.", "My advice is to steer clear of this company for their lack of technical support.".
Most users ask Presonus for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Customer service and Website. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Presonus Reviews
"Request for questions."
Sres.First of all I send you a warm greeting and at the same time I request that you please help me with a Presonus technical support address in New York,...
"Can't activate studio one"
Just get sent in circles. No real help. They refer you to the FAQ page. This does not address the circles the self-help sends you through. You can reply such...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Can't activate studio one
- Used to be easy
- No real help when there is a problem
Preferred solution: Real person help
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Baton Rouge, Louisiana
Extremely poor customer support service from PreSonus
- Popularity of their products
- Poor customer and technical support
Preferred solution: Deliver product or service ordered
User's recommendation: My advice is to steer clear of this company for their lack of technical support.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No sound no help no keep
- Speakers monitors are awesome
- Apparently studio one doesnt warrant tech support
Preferred solution: someone to call me and help me figure out why it’s not working.
User's recommendation: use it on a Mac
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Request for questions.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oak Ridge North, Texas
No Customer service in any way!
Preferred solution: Full refund
User's recommendation: Don't waste your time!
West Chester, Pennsylvania
16.4.2 not working properly
User's recommendation: Buy behtinger
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Baton Rouge, Louisiana
Poor customer support
The only update to this miserable situation is that I was referred to a chat site where they claim to have experts to solve these problems but they immediately asked for payment.
- Horrible customer support
Preferred solution: Full refund
User's recommendation: steer clear of PreSonus products
My audio box is not working I bought it last week
- I like recording with them
- Software & equipment is very delicate
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Lost product key
Hello. I purchased preSonus studio one 3 some years back on a computer that has recently crashed and is unable to be used again.
I would like to activate my account on a different computer.
I was able to install PreSonus and log into my account on my new computer, but am prompted to type in a Product Key to activate it. I bought this software I long time ago and no longer have the Product Key that came with the software.
When clicking "view product" in my account on the "Studio One 3 Artist" under software, I see a 28 digit code that I believe is the product key, but when I type theses digits in to try and activate the software, I get an error message saying "An error occured at the server (status 301)."
How can I proceed from here with activating my old purchased version of Sudio one 3 on my new computer?
I have tried calling customer support and sat on hold for over an hour just to be immidately hung up on.
Preferred solution: My software activated on a new computer.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wildwood, New Jersey
Advice on mishap with StudioLive
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Studio One Setup
- Very reasonable price
- Extremely difficult to set-up
- And no phone support
Preferred solution: Phone support. Currently support is email only.
User's recommendation: Be aware that there is no phone support for their products. All support is email “tickets”. I find this completely unacceptable, personally.
Presonus 16.4.2 AI Dante compatibility
- Good looking
- Not enough dante support
User's recommendation: The consoles are good as long as you do not require Dante. They have a bridge that does 16 channels for $600 while Midas and Behringer have offerings that offer 64 channels.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hartford, Connecticut
I need help with my studio one
Lexington, Kentucky
An not find a 20 or 28 character number to register product
Cant download melodyne
Preferred solution: The product key so I can register the program
Unauthorized charge
- Decent software
- Difficult to get a refund for their mistake
- No access to customer service
- Charged after i cancelled
Preferred solution: Full refund
User's recommendation: Stuck with Avid, logic, or other more reputable DAWs
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